Our Team
Lauri Dugan
Lauri Dugan is the co-founder and Executive Vice President of RBServices. She started her insurance career with an insurance wholesaler and quickly moved into the Underwriting Manager position for a large Managing General Agent (MGA). Lauri has approximately 30 years of property and casualty insurance experience.
As one of the MGA leaders, Lauri was instrumental in establishing, training, and managing Back Office Process Outsourcing (BPO) services. She spent month’s abroad training the team on insurance terminology, rating, and policy issuance. While in this role, she identified the importance of standardized workflows, procedures, training, and accountability. She was the driving force implementing BPO services, standardization and workflows for remote offices statewide and abroad. Years later, seeing the impact of service excellence utilizing BPO services, workflow, and standardized processes, she co-founded RBServices.
Leanza-Dawn Nye
Leanza-Dawn Nye is the Client Relations Specialist for RBServices. She began her career in insurance with Shelter Insurance were she was an Office Manager while working towards obtaining an insurance license. While there, she assisted the agent with day-to-day activities including preparing quotes, following-up with renewal customers, and networking.
Before her career in insurance Leanza was a licensed Real Estate Agent and member of the National Association of Realtors. Being an agent taught Leanza valuable communication skills, the importance of organization and gave her a hardworking, competitive drive. No matter what field she is working in Leanza is determined to give 100% to help her clients reach their goals.
Brenda Bryant
Brenda Bryant has more than 30 years in the insurance industry. As a high school student, Brenda began her insurance career as a file clerk. From there, she obtained her insurance license working as an Underwriter. Brenda worked with independent agents specializing in Transportation Insurance. In addition to her insurance background, she worked as an insurance company Office Manager responsible for business operations and accounting duties. Brenda’s broad and deep experience makes her a great addition to the RBS team.
Ashley Blaeholder
Ashley Blaeholder began her insurance career as an assistant. She quickly obtained her Property & Casualty license working her way up to Large Commercial Lines Account Manager. Before her insurance career, Ashley worked in the customer service field for over 10 years. As a Customer Service Representative, Ashley learned valuable communication and organization skills. Ashley’s firsthand experience of underwriting challenges and her passion for helping people, give her the unique ability to offer personalized and experienced-backed solutions to RBS customers.
Emily Nerio
Emily Nerio is the Client Relations Assistant for RBServices. Emily began her insurance career at RISCOM, Regional Insurance Services Company. Her role at RISCOM was Claims/Administrative Assistant. Before working in the insurance industry, Emily worked as a Customer Service Representative. While working in the customer service field, she learned to become a good communicator, proactive, responsive, and organized. Emily's organization and communication skills make her a great addition to the RBS team.