Our Team
Lauri Dugan
Lauri Dugan is the co-founder and Executive Vice President of RBServices. She started her insurance career with an insurance wholesaler and quickly moved into the Underwriting Manager position for a large Managing General Agent (MGA). Lauri has approximately 30 years of property and casualty insurance experience.
As one of the MGA leaders, Lauri was instrumental in establishing, training, and managing Back Office Process Outsourcing (BPO) services. She spent month’s abroad training the team on insurance terminology, rating, and policy issuance. While in this role, she identified the importance of standardized workflows, procedures, training, and accountability. She was the driving force implementing BPO services, standardization and workflows for remote offices statewide and abroad. Years later, seeing the impact of service excellence utilizing BPO services, workflow, and standardized processes, she co-founded RBServices.
Kimberly Strausman
Kimberly Strausman is an accomplished technology executive serving as the Chief Information Officer (CIO) for RBServices. She leads the global Information Technology (IT) operations, overseeing technology systems and infrastructure. Kimberly has worked in the insurance sector for over twenty years spearheaded transformative initiatives, showcasing her ability to lead in complex technological landscapes. Additionally, her contributions to education, and teaching technology classes at renowned institutions, highlight her commitment to sharing knowledge and fostering growth. Kimberly is dedicated to helping RBServices thrive by leveraging technology to its fullest potential.
Leanza-Dawn Nye
Leanza-Dawn Nye is the Supervisor for RBServices. She began her career in insurance with Shelter Insurance were she was an Office Manager while working towards obtaining an insurance license. While there, she assisted the agent with day-to-day activities including preparing quotes, following-up with renewal customers, and networking.
Before her career in insurance Leanza was a licensed Real Estate Agent and member of the National Association of Realtors. Being an agent taught Leanza valuable communication skills, the importance of organization and gave her a hardworking, competitive drive. No matter what field she is working in Leanza is determined to give 100% to help her clients reach their goals.
Emily Nerio
Emily Nerio is a dedicated Client Relations Specialist at RBServices, bringing a wealth of experience in customer service and administrative support. She began her insurance career as a Claims Assistant, where she honed her attention to detail and problem-solving skills.
At RBServices, Emily plays a vital role in managing client communications, ensuring timely resolutions, and maintaining accurate records to support operational efficiency. Her ability to collaborate across departments helps streamline processes and enhance client satisfaction. With a strong commitment to excellence and a passion for customer care, Emily contributes to RBServices ongoing success and reputation for outstanding service..
Cathy Gugliuzza
Cathy brings a rich and seasoned background in the insurance industry to her role as Client Relations Assistant at RBServices. She began her career in 1990 as an Assistant Underwriter at Interstate Insurance Underwriters, gaining early exposure to the intricacies of the field and building a solid foundation in client support.
After stepping away from her career to dedicate time to raising her family, Cathy returned to the insurance world with a fresh perspective, renewed passion, and a strong commitment to exceptional service. Her commitment to personalized support makes her a valued member of the RBServices team.
Tyler Townsend
As a Client Relations Assistant, Tyler is a vital part of the RBServices team, known for his unwavering dedication, keen attention to detail, and commitment to delivering exceptional service. With a strong background in sales and customer support, he brings a sharp eye for solutions and a natural ability to connect with people. Tyler approaches every client interaction with professionalism, empathy, and a drive to exceed expectations.
Whether he’s collaborating with colleagues or going the extra mile for a client, Tyler leads with reliability, a solution-focused mindset, and an infectious passion for helping others succeed.